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Current vacancies

IT Support Technician - Plymouth

The Moment, part of The Creative Engagement Group is the live communications agency that shapes memorable experiences for some of the world’s most ambitious people and organisations.

IT and communications systems are key to the success of The Moment. This role provides key support to the complex infra-structure and provides an efficient / friendly conduit for non-IT The Moment staff to communicate any issues or problems and have them resolved in a timely efficient manner.

To ensure a strong visual IT presence on all sites, promoting a strong service ethos to internal staff whilst upholding the regulatory requirements of the IT department:

The Role

  • 1st line technical support, answering queries and requests face to face or via email, telephone and webchat
  • Maintain the IT asset list and provide all IT audit information
  • Allocate and manage network accounts to ensure the appropriate levels of access are provided and complies with company policy
  • Install, configure and upgrade operating systems and software, using standard business and administrative packages
  • Install, assemble and configure computers, monitors, network infrastructure and peripherals
  • Proactively provide information to users on the progress of outstanding support calls whilst ensuring an effective and timely resolution
  • Actively support the IT team in project work consulting with users and IT team to identify improvements and develop new approaches to provide an effective and efficient IT support service
  • Facilitate office moves and relocations
  • Occasional out of hours assistance

The Person

The successful candidate will be a first class communicator with a confident and friendly manner able to converse with all staff in a professional way, with previous experience working within a busy IT department

Essential

  • Experience of working in a fast paced, reactive IT environment
  • Active Directory
  • Windows (Minimum 8.1 & Server 2012)
  • Apple Mac OSX
  • Smartphones & Tablets
  • Office 365

Desirable

  • HyperV / VMWare
  • Powershell
  • VBScript
  • AppleScript

The Moment is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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Developer - Plymouth

You will be passionate about development and delivering solutions to a multi-platform audience, with creative flair and a fantastic eye for detail. There will be plenty of opportunity to contribute to pitches, learn new skills and add to the creative process while working with some of the world’s biggest brands.

Your responsibilities will include the design, build and on-going development of innovative and engaging solutions, from mobile apps to bespoke web based platforms, involving both back and front end technologies.

Apply for this position >