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Current vacancies

Account Director - London

A bit about The Role

This a senior Client Service role and will be a key hire in the agency, with access and to the agency leadership team.  You will be working within the Client Services team to take responsibility for specific aspects of the agency’s flagship client account, delivering excellent client service across a range of projects and activities.   You will develop and drive project teams in a matrix structure to deliver operational excellence, whilst ensuring project / account commercial success.  You will work with the wider account team to identify and fulfill opportunities for further account growth. 

This is an incredibly important account for the agency.  Not only is it the largest account in the business but also the one that continues to show enormous potential for growth, with recent discussions allowing us to introduce new service lines to variety of key client stakeholders.  This role will therefore offer you a chance work across a wide range of The Creative Engagement Group, with a multitude of opportunities to learn, develop and advance in the future.

What you will be doing

Your day-to-day responsibilities can be grouped into 3 broad areas:

Leadership

  • Provide leadership and management for our client stakeholders’ activities, ensuring consistency of delivery from the agency
  • Provide proactive and solutions-oriented account leadership for excellent client service
  • Interrogate, interpret, write and challenge agency and client briefs, guiding the client through the process from start to finish
  • Lead a variety of delivery teams (from exhibitions, event, video, digital and communications planning and writing) acting as key agency liaison with the client, providing guidance and oversight for all parties in creating value and excellent results and acting as a point of escalation as and when required
  • Actively contribute and assist the Client Engagement Director in the preparation and implementation of Account Plans
  • Be curious and observant, interpret client challenges to identify new business opportunities
  • Manage and / or mentor junior account team members as appropriate and deputise for the Client Engagement Director when required
  • Continually seek out ways of improving client service standards across the agency and make appropriate recommendations to the Client Engagement Director

Relationship

  • Work with the Client Engagement Director to take an active role in developing and acquiring new business by proactively managing and nurturing good client relationships
  • Nurture internal relationships and organically promote the full range of TCEG and Huntsworth services as appropriate and fit for client needs
  • Acquire and build on a thorough understanding of the client’s objectives and collaboratively work with internal departments to deliver projects which achieve these objectives

Accountability

  • Drive the successful delivery of projects from briefing to delivery and post project reviews ensuring TCEG Create Unforgettable approach and methodology, and in accordance with client MSA and SLAs and industry compliance guidelines where appropriate
  • Work with the operations team and heads of departments to appropriately resource projects
  • Be accountable for multiple and varied budgets with administrative support
  • Be accountable and responsible for the commercial value of projects, including fees, 3rd party spend and internal time spent to maintain margin
  • Be responsible for the delivery of specific account income targets and maximise income opportunities whilst providing best value for the client
  • Support all preparations for the bi-annual Business Review Meetings including data collation, strategic recommendations and input to client feedback

Your skills range

  • Significant experience of multi-channel campaigns, live or experiential events in the healthcare sector
  • Proven experience in account management
  • Comfortable in leading communications internally and externally
  • Experience of all communication channels, including events, exhibits, film and other digital technologies
  • Accountable leader
  • Authentic and genuine personality; social, warm and open
  • Excellent listener
  • Calm and professional under pressure, able to take decisions and provide clear direction
  • Nurturing to junior members around you, willing to support, guide, teach and train
  • Strong problem solver
  • Curious information seeker; asks questions, researches, gathers and shares insights
  • Naturally demonstrates passion, innovation and integrity in client service
  • Excellent financial management
  • Excellent written and verbal communication skills
  • Excellent project management skills
  • Confident in forecasting and account planning
  • High attention to detail
  • Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)

The Creative Engagement Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

As an employer TCEG is committed to promoting and protecting the physical and mental health of all our staff. Reasonable adjustments are available in all our offices to support health and well being

Apply for this position >

Production Coordinator - Plymouth

A bit about this role 

You will be responsible for supporting the Production Manager and the whole production team working on a high profile branded content series filming all over the world. The role involves working closely with the Production Manager and supporting them by arranging all production bookings and logistics, keeping an accurate record of all bookings expenditure, float reconciliation, supporting the producers and production team so they work efficiently, and ensuring health and safety regulations are adhered to with all relevant risk assessments carried out.

What you will be doing 

  • Production bookings - booking international crews, kit, VO artists, animators/ graphic designers
  • Production logistics - travel, accommodation, visas, immunisations, carnets, call sheets, securing locations, couriers, risk assessments
  • Keeping an accurate record of all project expenditure including raising purchase orders and keeping a PO log up to date.
  • Assisting the office-based Producer with any logistical or clerical responsibilities i.e. scheduling meetings etc
  • Responsible for supporting and collating client shoot paperwork e.g. Production Bibles

* Please note that the above list is not exhaustive and you may be required to undertake additional duties of a similar responsibility level as and when required

What we are looking for 

Essential

  • Thorough understanding of production processes
  • Content video production
  • Experience of setting up international shoots
  • Experience working on delivery schedules
  • Working as part of a team in a fast-paced production environment
  • Understanding of budget management
  • Knowledge of process from the development to delivery of a project.
  • Current market rates
  • Digital content production
  • Excellent negotiation skills
  • Exceptional communication skills
  • Ability to work under pressure
  • Exceptional organisational skills and ability to multi-task
  • Ability to remain calm in a fast-paced environment
  • Excellent attention to detail
  • Ability to develop relationships with team members at all levels and build strong client relations.
  • Enthusiasm to get involved in all aspects of production
  • Dynamic and highly self-motivated
  • Warm, open and friendly
  • Ability to work independently

Desirable 

  • Corporate and client facing experience
  • Interest and experience in research
  • Good technical knowledge of current filming and post production process and equipment
  • Specific software knowledge

The Creative Engagement Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

As an employer TCEG is committed to promoting and protecting the physical and mental health of all our staff. Reasonable adjustments are available in all our offices to support health and wellbeing.

Apply for this position >